Insight Report 17 minutesChatGPT and Generative AI: Five Things Retailers Should Know Terence Ng, Senior Analyst Sector Lead: John Harmon, CFA, Associate Director of Technology Research April 5, 2023 What's InsideGenerative AI (artificial intelligence) has the potential to transform the retail industry. We explore five things retailers should know about ChatGPT and other AI solutions, including the benefits, pitfalls and technology landscape of generative AI. Companies mentioned in this report include: Alibaba, Amazon, Baidu, Databricks, Google, IBM, JD.com, Microsoft, OpenAI Other relevant research: Building Blocks of the Metaverse: Artificial Intelligence (AI) Motivating Customer Action and Driving Business Growth with AI-Generated, Personalized Digital Marketing All Coresight Research coverage of emerging technology Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: US Tariffs: Divergence Between Consumer and Business Sentiment and What It Means for RetailEarnings Insights 1Q25, Week 6: Costco Wholesale, Deckers Outdoor and Ulta Beauty Report Growth While Department Stores Face Challenges—InfographicNRF 2025: Retail’s Big Show: Day Three—AI Takes Center Stage on the Final Day of NRFWeekly UK Store Openings and Closures Tracker 2025, Week 23: Aldi and Topshop To Open Stores
